Return & Replacement Policy

Freshly roasted & made just for you

Every bag is roasted and labeled to order. Because coffee is a fresh, perishable product, we don’t accept returns of coffee. That said, if something isn’t right, we’ll make it right - fast.

If we made a mistake (our fault)

Examples: wrong item, wrong grind, incorrect label.

• We’ll replace it at no cost to you and expedite the remake.
• Just contact us within 7 days of delivery with your order number and a quick photo if helpful.
• Please don’t ship coffee back - we can’t reuse returned coffee. Keep it or share it with a friend.

If something happened in transit (carrier issue / “delivered but not received” / damage)

• We’ll help troubleshoot and, when appropriate, send a one-time replacement.
• In these cases we typically cover the coffee; you cover the shipping on the replacement, and we share the expense of the carrier's mistake.
• Marked “delivered” but not received? Please check with household members, neighbors, and your local carrier first, then contact us within 7 days so we can review options together.

If the order details/address were entered incorrectly (customer error)

Examples: wrong grind selected, typo in address, order placed in error.

• We’re happy to help with a replacement, but you’ll be responsible for the cost associated with the correction (coffee and/or reship postage).
• If you realize there’s a mistake, reach out to us as soon as possible - we can often adjust orders before they enter roasting.

Quality concerns

If your coffee arrives not up to our (or your) standards, reach out within 7 days of delivery with your order number and details (and photos if something looks off). We’ll review and reship or refund as appropriate. Your satisfaction matters.

How to request help

Reach out via our contact form or email ([email protected]) with:

• Order number
• Issue summary (wrong grind, damage, not received, etc.)
• Photos for damaged/incorrect items (if applicable)

We’ll reply with next steps. When a replacement is needed, we re-create a fresh order and expedite it so you’re not waiting any longer than necessary.

What we don’t accept

• Physical returns of coffee (perishable/custom roasted)
• Opened food items
• Final-sale or promotional freebies

Refund timing

If a refund is approved, it’s issued to the original payment method. Banks usually post credits within 3-10 business days.