Shipping & Roasting Policy

Freshly Roasted to Order

Every bag is custom roasted and labeled after you place your order - nothing sits on a shelf. Because of this, orders enter our roast queue and are completed in the order received.

• Processing (roast + pack): typically 3–5 business days from payment capture. During peak seasons and holidays, processing may extend slightly.
• Once your shipping label is created you’ll receive tracking by email. “Pre-shipment” simply means your coffee has a label and is queued for roasting/hand-off to the carrier.

Transit Times & Carriers

We select the best method based on weight, size, and destination to keep your coffee moving efficiently and safely.

• Typical U.S. transit: 1-5 business days after carrier pickup.
• Carriers used: USPS, UPS, and occasionally FedEx.
• For small parcels we often use USPS First-Class/Priority; larger multi-bag orders usually ship UPS Ground.
• Expedited shipping is not offered. Because your coffee is roasted to order, rushing the carrier leg doesn’t shorten the total time to your door (and can create unrealistic expectations).

Total delivery time = processing window + carrier transit window. Orders placed late in the week or before a U.S. holiday may hand off to the carrier the following business day.

Order Changes & Address Corrections

If you need to update an item, grind type, or address, contact us ASAP through our contact us form with your order number.

• We’ll do our best, but once an order is in roasting/fulfillment it cannot be changed or canceled.
• Please double-check your shipping address at checkout; mis-deliveries due to address errors aren’t refundable.

Tracking & “Pre-Shipment”

You may see a tracking number before the carrier has the parcel in hand. That’s normal: it indicates your coffee is scheduled for the next roast/ship cycle. Tracking will update after carrier pickup.

International Shipping

We do not ship internationally at this time. If you would like to request a special order to an international address, reach out via our contact us form to discuss.

Damaged, Lost, or Stolen Packages

If something looks off with tracking or your order arrives damaged, reach out to us within 7 days of the shown delivery date. We’ll review and make it right per our Return & Replacement Policy.

Why it’s Worth the Wait

Roast-to-order means your coffee arrives close to peak flavor - freshly roasted just for you - rather than pre-roasted inventory. Reliable, predictable timelines are our priority, and freshness is our promise.